|
~ Frequently
Asked Questions ~
Below you
will find a list of questions that we
are commonly asked. If you do not see
yours feel free to
email us for a quick reply.
How can I track my
Order?
You will receive an automated email for
UPS (or USPS in some cases) containing
your tracking number once your order has
shipped. If you do not receive this
email you may have entered your email
address incorrectly during checkout or
it may have been blocked by some spam
filters. Fell free to email us with your
order ID and we will send you your
tracking number. Sorry, we do not have a
way to provide tracking results through
our website.
Are your Roses
real?
Yes, is fact, all of our products begin
as natural leaves, stems and/or flowers.
Are the Roses
fragile?
While anything can be broken, they are
more durable than you might think. They
are comparable to fine China, if you
drop it on carpet, it probably won't
break. If you drop it on tile, it may.
Are your Roses
"better" than your competitors?
There are several manufacturers of gold
trimmed/dipped roses. Some good, some
not so good. However,
we guarantee ours
to be the highest quality you will find
or your money back. Keep in mind, we
supply (wholesale) many online and
retail merchants, so it is possible to
find our roses in many places.
Is your company "green"?
Rest assured, from our recycling efforts
to our energy conservation systems, The
Forever Rose makes every attempt to
minimize our "footprint" on the
environment.
How long
does it take to ship within the USA?
Ground shipping UPS/USPS typically takes
2-3 business days for east coast orders
and 3-5 business days for west coast
orders, view our shipping map
HERE for more details. 2nd Day Air and Next Day Air
shipping is also available for
contiguous US orders only (48 states).
Typically, any order received after
2:00pm
will not be shipped until next
business day (Monday thru Friday).
However, every attempt is made to ship
your order the same business day.
We ship 5 days a week, Monday through
Friday.
We ship most
orders via UPS unless unable to do so.
All orders being shipped to P.O. Boxes,
Military addresses and outside North
America are shipped via USPS.
Please call
us for special shipping request
at 570-640-0963.
Can I get delayed shipping for a future
occasion?
Yes, in the "notes to seller" section at
the bottom of the first page during
checkout. Just let us know the "target"
delivery date (excluding Saturdays and
Sundays) and we will ship your order on
the most appropriate date to have it
arrive on your target date. If you
provide a target date that falls on a
Saturday or Sunday your delivery date
will be adjusted to have it deliver on
the Friday prior to the weekend.
Do you ship
internationally?
Yes, we do ship internationally. Please
read our
international orders page and be
sure to read and follow checkout
directions closely. Choosing the wrong
shipping option will delay your order.
Are your products
guaranteed?
Yes, all Forever Rose products are
guaranteed! If you are not completely
satisfied for any reason, you may return
your items for a full refund (less
shipping).
What is your
return policy?
Products must be
returned in their original package in
new condition. Returns must be made
within 10 days
of purchase. Shipping
charges will not be refunded. If your
order qualified for Free shipping, the
actual cost
of shipping your order will
be deducted from your refund. Also, see
question above.
What is your privacy policy?
We will not share your information with
anyone at any time for any reason!
We will not call you unless absolutely
necessary to complete your order.
Is your site secure?
This site is completely safe and secure
with the latest SSL secure encryption technology.
How will my
purchase appear on my credit card
statement?
Your charge will appear on your credit
card statement as "The Forever Rose".
Is your shipping package discreet?
Yes, we ship in standard brown shipping
boxes. The return address WILL say "The
Forever Rose". We can change it to just
say "TFR" but you must let us know by
request in the "Special Requests to
Seller" section on the first page during
checkout.
Do you provide gift wrapping?
Yes, currently free, simply select the
gift wrapping option during the checkout
process. In many cases though, you may
find our
decorative gift box to be sufficient
without gift wrapping.
Sorry, International orders cannot be
gift wrapped, due to strict customs
regulations.
Do I have to pay sales tax?
You
only have to pay sales tax if you are
located in the state of Pennsylvania.
Do you take custom
orders?
Yes, many of our products are available
in different styles and finishes, i.e.
Gold, Silver and Platinum. We may also
be able to help you with plating
finishes for items of your own, such as
ornaments, jewelry and even golf balls.
Simply contact us with your inquiries at
email@theforeverrose.com
What are your hours of operation?
Normal Business Hours:
Monday thru Friday - 10am - 5pm EST
Saturday - Closed (email only)
Sunday - Closed (email only)
We
ship Monday thru Friday. UPS does not
pick-up on Saturday or Sunday.
* Free shipping
offer on domestic orders in the
contiguous United
States of $75
or more- this offer is for retail purchases only and cannot
be applied to wholesale orders.
The Forever Rose reserves the right to end this promotion at anytime but will
honor any order processed with free shipping as
long as the order total is $75 or more. Complete order must ship to a single
address. In case of return, the cost of actual shipping (amount that we are
charged by the shipping carrier) will be deducted from your refund.
The Forever Rose
ships to the following states: Alabama, Alaska, Arizona, Arkansas,
California, Colorado, Connecticut, Delaware, District of Columbia,
Florida, Georgia, Hawaii , Idaho, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New
Hampshire, New Jersey, New Mexico, New York, North Carolina, North
Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South
Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, Washington DC, West Virginia, Wisconsin, Wyoming.
The Forever Rose
ships to the following countries: Australia, Canada, New Zealand,
Puerto Rico, Scotland, UK, USA. For additional countries please
contact us at
email@theforeverrose.com
Gold
Trimmed Roses -
Gold Dipped
Roses -
Silver Dipped Roses -
Platinum
Dipped Roses
Gold
Dipped Perfect Roses -
Long Stem Gold Dipped Perfect Roses -
Gold Trimmed
Orchids
Vases -
Rose and Orchid
Earrings - Rose
and Orchid Pins -
24K Gold Forever
Roses
|
All orders
placed by 2:00pm Eastern Time will ship same day -
