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Frequently
Asked Questions
Below you
will find a list of questions that we
are commonly asked. If you do not see
yours feel free to
email us for a quick reply.
Are your Roses
real?
Yes, is fact, all of our products begin
as natural leaves, stems and/or flowers.
Are the Roses
fragile?
While anything can be broken, they are
more durable than you might think. They
are comparable to fine China, if you
drop it on carpet, it probably won't
break. If you drop it on tile, it may.
Are your Roses
"better" than your competitors?
There are several manufacturers of gold
trimmed/dipped roses. Some good, some
not so good. However, we guarantee ours
to be the highest quality you will find
or your money back. Keep in mind, we
supply (wholesale) many online and
retail merchants, so it is possible to
find our roses in many places.
Is your company "green"?
Rest assured, from our recycling efforts
to our energy conservation systems, The
Forever Rose makes every attempt to
minimize our "footprint" on the
environment.
How long
does it take to ship within the USA?
Ground shipping UPS/USPS typically takes
2-3 business days for east coast orders
and 3-5 business days for west coast
orders. 2nd Day Air and Next Day Air
shipping is also available for
contiguous US orders only (48 states).
Typically, any order received after
10:00am will not be shipped until next
business day (Monday thru Friday).
However, every attempt is made to ship
orders same business day.
We ship 5
days a week, Monday through Friday. If
you need other accommodations please
call us at 570-640-0963.
We ship most
orders via UPS unless unable to do so.
All orders being shipped to P.O. Boxes,
Military addresses and outside North
America are shipped via USPS.
Please call
us for special shipping request.
Do you ship
internationally?
Yes, we do ship internationally. Please
read our
international orders page and be
sure to read and follow checkout
directions closely. Choosing the wrong
shipping option will delay your order.
Are your products
guaranteed?
Yes, all Forever Rose products are
guaranteed! If you are not completely
satisfied for any reason, you may return
your items for a full refund (less
shipping).
What is your
return policy?
Products must be
returned in their original package in
new condition. Returns must be made
within 10 days of purchase. Shipping
charges will not be refunded. If your
order qualified for Free shipping, the
actual cost of shipping your order will
be deducted from your refund. Also, see
question above.
What is your privacy policy?
We will not share your information with
anyone at any time for any reason!
We will not call you unless absolutely
necessary to complete your order.
Is your site secure?
This site is completely safe and secure
with the latest technology.
Do you provide gift wrapping?
Yes, currently free, simply select the
gift wrapping option during the checkout
process. In many case though, you may
find our
decorative gift box to be sufficient
without gift wrapping.
Sorry, International orders cannot be
gift wrapped, due to strict customs
regulations.
Do I have to pay sales tax?
You
only have to pay sales tax if you are
located in state of Pennsylvania.
Do you take custom
orders?
Yes, many of our products are available
in different styles and finishes, i.e.
Gold, Silver and Platinum. We may also
be able to help you with plating
finishes for items of your own, such as
ornaments, jewelry and even golf balls.
Simply contact us with your inquiries at
email@theforeverrose.com
* Free shipping
offer on domestic orders in the
contiguous United
States of $75
or more- this offer is for retail purchases only and cannot
be applied to wholesale orders.
The Forever Rose reserves the right to end this promotion at anytime but will
honor any order processed with free shipping as
long as the order total is $75 or more. Complete order must ship to a single
address. In case of return, the cost of actual shipping (amount that we are
charged by the shipping carrier) will be deducted from your refund.
The Forever Rose
ships to the following states: Alaska, Arizona, Arkansas,
California, Colorado, Connecticut, Delaware, District of Columbia,
Florida, Georgia, Hawaii , Idaho, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New
Hampshire, New Jersey, New Mexico, New York, North Carolina, North
Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South
Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia,
Washington, Washington DC, West Virginia, Wisconsin, Wyoming.
The Forever Rose
ships to the following countries: Australia, Canada, New Zealand,
Puerto Rico, Scotland, UK, USA. For additional countries please
contact us at
email@theforeverrose.com
Gold
Trimmed Roses -
Gold Dipped
Roses -
Silver Dipped Roses -
Platinum
Dipped Roses -
Gold
Dipped Perfect Roses -
Long Stem Gold Dipped Perfect Roses -
Gold Trimmed
Orchids -
Vases -
Rose and Orchid
Earrings - Rose
and Orchid Pins -
24K Gold Forever
Roses
The Forever
Rose™
- Forever Rose Gifts
P.O. Box 212
Friedensburg, PA 17933
email@theforeverrose.com
Phone: 570-640-0963
Copyright 2002-2006
[theforeverrose.com]. All rights
reserved.
Forever
Rose(s) is a registered trademark of
TheForeverRose.com
04/25/08
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