Frequently Asked Questions
Below you will find a list of questions that we are commonly asked. If you do not see yours feel free to email us for a quick reply.
How can I track my Order?
You will receive an automated email for UPS (or USPS in some cases) containing your tracking number once your order has shipped. If you do not receive this email you may have entered your email address incorrectly during checkout or it may have been blocked by some spam filters. Feel free to email us with your order ID and we will send you your tracking number. Sorry, we do not have a way to provide tracking results through our website.
Are your Roses real?
Yes, is fact, all of our products begin as natural leaves, stems and/or flowers.
Are the Roses fragile?
While anything can be broken, they are more durable than you might think. They are comparable to fine China, if you drop it on carpet, it probably won't break. If you drop it on tile, it may.
Are your Roses "better" than your competitors?
There are several manufacturers of gold trimmed/dipped roses. Some good, some not so good. However, we guarantee ours to be the highest quality you will find or your money back.
Is your company "green"?
Rest assured, from our recycling efforts to our energy conservation systems, The Forever Rose makes every attempt to minimize our "footprint" on the environment.
How long does it take to ship within the USA?
Ground shipping UPS/USPS typically takes 2-3 business days for east coast orders and 3-5 business days for west coast orders, view our shipping map HERE for more details. 2nd Day Air and Next Day Air shipping is also available for contiguous US orders only (48 states). Typically, any order received after 12:00pm will not be shipped until next business day (Monday thru Friday). However, every attempt is made to ship your order the same business day. We ship 5 days a week, Monday through Friday, excluding Christmas, New Year's Day, Thanksgiving and The day after Thanksgiving.. We ship most orders via UPS unless unable to do so. All orders being shipped to P.O. Boxes, Military addresses and outside North America are shipped via USPS. Please call us for special shipping request at 570-798-7095
Can I get delayed shipping for a future occasion?
Yes, be sure to select UPS Ground shipping ($2.95) as we cannot schedule a delivery date with the post office. Then in the "notes to seller" section during check out place a note letting us know that you would like us to hold the order. Let us know the "target" delivery date (excluding Holidays, Saturdays and Sundays) and we will ship your order on the most appropriate date to have it arrive on your target date. If you provide a target date that falls on a Saturday or Sunday your delivery date will be adjusted to have it deliver on the Friday prior to the weekend.
Do you ship internationally?
Yes, we do ship internationally. Please read our international orders page and be sure to read and follow checkout directions closely. Choosing the wrong shipping option will delay your order. Do you ship to APO's and FPO's? YES. We ship to APO's and FPO's via USPS Priority Mail. Please be sure to select the UPS Ground shipping option then shipping to an APO or FPO. 2nd Day Air and Next Day Air are not valid shipping options for these military addresses as a specific delivery date cannot be guaranteed by the postal service.
Are your products guaranteed?
Yes, all Forever Rose products are guaranteed against manufacturers defects for one year from the purchase of your rose! If you are not completely satisfied for any reason, as long as the rose has not been engraved, you may return your items for a full refund (less shipping) within 30 days of receiving your item. Please remember that engraved items cannot be returned.
What is your return policy?
Products must be returned in their original package in new condition. You must notify us of intention to make return within 30 days of your orders delivery. Shipping charges will not be refunded. If your order qualified for Free shipping, the actual cost of shipping your order will be deducted from your refund. Also, see question above.
We will not share your information with anyone at any time for any reason! We will not call you unless absolutely necessary to complete your order.
Is your site secure?
This site is completely safe and secure with the latest SSL secure encryption technology.
How will my purchase appear on my credit card statement?
Your charge will appear on your credit card statement as "The Forever Rose".
Is your shipping package discreet?
Yes, we ship in standard brown shipping boxes. The return address will say "TFR Customer Service" and will NOT say The Forever Rose.
Do you provide gift wrapping?
Yes, currently free, simply request gift wrapping option during the checkout process in the "notes to seller" section at the bottom of the first page during checkout.. In many cases though, you may find our decorative gift box to be sufficient without gift wrapping. Sorry, International orders cannot be gift wrapped, due to strict customs regulations.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in and/or shipping to the state of Pennsylvania.
Do you take custom orders?
On occasion, many of our products are available in different styles and finishes, i.e. Gold, Silver and Platinum. We may also be able to help you with plating finishes for items of your own, such as ornaments, jewelry and even golf balls. Simply contact us with your inquiries at email@example.com We do not accept flowers from outside sources for plating. We cannot plate your wedding flower bouquet, flowers from a funeral, corsage from your prom, etc...
What are your hours of operation?
Our customer service hours vary from season to season. Please see our contact us page for our most current hours.
The Forever Rose ships to the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii , Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming. The Forever Rose ships to the following countries: Australia, Canada, New Zealand, Puerto Rico, Scotland, UK, USA. For additional countries please contact us at firstname.lastname@example.org