The Forever Rose Promise:
At The Forever Rose, we understand the importance of a company that stands behind it's products, after all, we are the original gold rose company for the last 25 years. That is why we have decided to now offer a Lifetime Guarantee on all of our Original Forever Roses and Orchids purchased on or after March 20, 2018. This Warranty is our commitment to you in the event that a product is faulty in any way.
Our 90-day hassle-free return policy also means you can return a product for replacement or full refund (less shipping) within 90 days from the invoice date.
Our Lifetime Product Warranty offers further peace of mind against manufacturer defects during normal display use; i.e. peeling of lacquer and/or precious metals, delamination, etc.. We understand that a gift item like a Forever Rose is carefully chosen for a woman as a Birthday Gift, Anniversary Gift, Valentine's Day Gift, Christmas Present or Graduation Gift, and must be backed by a solid guarantee.
All roses and orchids are covered by this lifetime warranty.
Please note, the following occurrences are not covered under warranty:
1) Standard tarnishing of a gold, silver or other precious-metal product.
2) The item has been corroded as a result of coming into contact with an acidic chemical or unapproved cleaning agent.
3) The item has been noticeably dropped, and/or bent out of shape leading to breakage. Our roses are very sturdy and do not just 'break' on their own!
4) Shipping damage that has not been reported immediately (within one week of delivery).
5) Warranty does not cover breakage of glass domes, glass is very fragile, please be careful.
If you need to return an item you can find our return details here. For more detailed information, please refer to our Terms & Conditions.